How do I contact you?
You can contact us anytime directly via our contact form or simply email us at firstname.lastname@example.org. Our customer service is available 24/7/365, and will get back to you within 1-2 days.
How do I check the status of my order?
Once you've placed an order you will receive an email with your order confirmation, order number and tracking information. It is important that you use an email that you have access to so that you safely receive your order details. You can also use our Track My Order page to follow where your order is at all times. Please allow for 2-3 business days for your tracking information to update on the courier's tracking site.
How long does shipping take?
Depending on your location and the volume of orders received for a particular product, shipping times will vary between 1 and 4 weeks.
Do you ship internationally?
Yes! We ship internationally to most countries. To know for certain if we deliver to your specific country, simply add your order to cart, proceed to checkout and write your address details. Once your address is detected, you will be given different shipping options. If you are offered any shipping option, that means we deliver to you!
Why have I only received 1 product when I ordered more?
If you have ordered multiple different items, they may be sent separately. If this happens, we will send you separate shipping confirmation emails for each item sent separately or group of items sent together, with their corresponding tracking information. Please keep in mind that these items may have been shipped from different countries, and will be delivered at different times.
If you haven't received shipping confirmation for all of your items, or if all of your items have been marked as delivered but you are still missing some, please contact us at email@example.com or reach us through our contact page and we'll make it right in no time!